FAQs
Will I receive an order confirmation?
Yes. Once your order is placed, you’ll receive an email confirmation with your order details, including items purchased, total cost, and shipping information.
How long does shipping take?
Estimated delivery times (Australia Post):
- Metro areas: 2–5 business days
- Regional areas: 3–8 business days
Please note: delivery times are estimates and may vary during peak periods.
How much does shipping cost?
We keep shipping simple and fair:
- Standard Shipping: Calculated at checkout (Australia Post rates)
- Free Shipping: Available on orders over $100 AUD (recommended strategy)
You will always see the final shipping cost before payment
Who do you ship with?
We ship all orders using Australia Post, ensuring reliable delivery and tracking.
Will I get tracking?
Yes. Once your order is shipped, you’ll receive a tracking number via email.
Do you ship internationally?
At the moment, we only ship within Australia.
We are working on expanding internationally in the future.
Do your prices include GST?
Kilhause is currently not registered for GST.
All prices are shown in AUD and no GST is applied at checkout.
Will I receive a tax invoice?
As we are not currently registered for GST, we do not issue tax invoices with GST included.
You will still receive an order confirmation and receipt for your purchase.
