SHIPPING INFORMATION

Dispatch Time

All orders are carefully packed in-house to ensure they arrive safely.

Standard orders are typically dispatched within 1–2 business days.

For larger or more delicate orders requiring additional protective packaging, dispatch may take slightly longer.

We ship all orders using Australia Post.

All shipments include tracking, and you will receive a confirmation email once your order has been dispatched.

At this time, Kilhause only ships within Australia. We do not offer international shipping.

Orders over $100 AUD

Orders under $100 AUD

Delivery times are estimates only and begin once your order has been dispatched.

Express shipping typically delivers within:

Delays may occur due to courier issues, weather conditions, or peak periods. These timeframes are provided as a guide only.

Once your order has been dispatched, Kilhause is not responsible for courier delays or handling outside of our control.

Please ensure your shipping address is entered correctly at checkout.

Kilhause is not responsible for delays, loss, or failed delivery due to incorrect or incomplete address details.

While we carefully prepare every order, once dispatched, delivery is managed by Australia Post.

If your parcel is delayed or missing, we will assist you in contacting the courier, but we are not liable for lost or stolen packages.

Risk of loss passes to the customer once the order has been handed to the carrier

For any shipping enquiries, please contact us at:
kilhausecontact@gmail.com

Response time: 1–2 business days