PRIVACY POLICY

Kilhause operates this website and provides an online shopping experience through Shopify. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.

Personal Information We Collect

When you interact with our store, we may collect the following personal information:

  • Contact details: name, email address, phone number, shipping and billing address
  • Payment information: processed securely via Shopify (we do not store your card details)
  • Order information: items purchased, preferences, and transaction history
  • Device data: IP address, browser type, and usage data

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Provide customer support
  • Send order updates and service-related communication
  • Improve our website and shopping experience
  • Prevent fraud and ensure security

With your consent, we may also send marketing emails about new products and updates. You can unsubscribe at any time.

Consent

By providing personal information to complete a transaction, you consent to its collection and use for that purpose.

If we request your information for marketing, we will either ask for your consent or provide an option to opt out.

Shopify & Payments

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell products to you.

Your data is stored securely through Shopify’s infrastructure. Payment transactions are encrypted and processed in accordance with PCI-DSS standards.

Sharing of Information

We do not sell your personal information.

We may share your information with trusted third parties only when necessary, including:

  • Shopify (store platform)
  • Payment providers
  • Shipping providers (e.g. Australia Post)
  • Legal authorities when required by law

Cookies

We use cookies to improve your browsing experience and store preferences such as cart items and site interactions.

You can manage or disable cookies through your browser settings.

Security

We take reasonable precautions and follow industry best practices to protect your personal information.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You may have the right to:

  • Access the personal data we hold about you
  • Request corrections to your information
  • Request deletion of your data
  • Opt out of marketing communications

To exercise these rights, please contact us directly.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will take effect immediately upon posting on this page.

Contact

If you have any questions about this Privacy Policy or your personal data, please contact:

kilhausecontact@gmail.com